Store Policies

Shipping & Handling

We ship all of our packages via United States Postal Service – USPS.  We offer our customers one type of USPS shipping services: ground, flat rate. All shipment costs are determined by package weight & size. Please allow 3 – 5 business days to process and ship an order.  We use recycled materials whenever possible.  All backorders or partial orders will be shipped via USPS ground service, unless otherwise requested.

Returns & Exchanges

1. All returns must be accompanied by a receipt.
2. We accept unworn, regular price merchandise, with tags still in place for exchange or a credit refund within 10 days of purchase date.
3. Credit refunds will be given on returns that are postmarked within 10 days of the receipt of purchase.
4. Returns received after 10 days and before 30 days will receive a merchandise credit for use on-line or in our store.
5. All sales are final  on all clearance merchandise.
6. Price adjustments will be made if the item was purchased in-store or online within the past 10 days and the item is the same exact item.
7. No holiday gift returns after January 15th.
8. Gifts may be exchanged or returned for store credit only.
9. No returns are accepted on special orders or items that have been altered.
10. Only a regular price purchase may receive complimentary gift wrap. Clearance items can be gift wrapped for $3.00 per gift
11. Send all returns with a copy of receipt & packing slip, via a trackable shipping method, (e.g.USPS, FedX, UPS) prepaid & insured to ensure a safe and documented delivery to:Knickers of Hyde Park
    2726 Erie Avenue
    Cincinnati, OH  45208